Secure Payment

Card payments on draganddrop.tr are processed through the PayTR payment infrastructure. The methods offered on the payment page may vary depending on the country of the order, currency, products, and the current terms and conditions of PayTR and banks.

The payment step is carried out via a secure connection. The user should check the correct domain name and the secure connection indicator in the browser's address bar.

Card number, expiration date, and security code are processed in PayTR's secure payment environment. Drag&Drop does not store the full card number or CVV information in the store database.

For order and accounting processes, the transaction amount, payment status, payment method used, and limited transaction references provided by PayTR may be recorded.

PayTR or your bank may implement a 3D Secure, mobile app approval, one-time code, or similar verification step to confirm the security of the transaction. The method to be used and the verification result are determined by the relevant bank.

Drag&Drop employees do not request card passwords, one-time verification codes, internet banking passwords, or CVVs.

Attempting payment alone does not mean the order is confirmed. The order is completed when the payment transaction is successful, recorded by the system, and the order confirmation is generated.

If the order has not been created despite a pre-authorization appearing in your bank account, the transaction may be held as a pending pre-authorization by the bank. In such a case, you can create a support ticket with your order number and transaction date.

Orders that are identified as having a risk of fraud, unauthorized use, or transaction security may be subject to additional verification. This may include verifying delivery and billing information, contacting the order owner, or requesting additional documents.

If payment, stock, or security checks cannot be completed, the order may be canceled. If an amount has been charged, a refund will be initiated according to the payment method used.

Approved refunds are made to the payment method used in the order, whenever possible. The time it takes for the refund to appear on your bank or card statement may vary depending on the payment processor, bank, card type, and public holidays.

If the amount has not been credited to your account despite the refund being approved, you can first check your bank's pending transactions and refund records, and then contact us with your order number.

• When making a payment, ensure that the address is in the draganddrop.tr domain.
• Do not save your card details on public or untrusted devices.
• Do not share your card password, CVV, and verification codes with anyone.
• If you see a suspicious payment notification, contact your bank immediately.
• Only share the last four digits of your card when submitting a support request.

For support regarding payments, bank verification, suspected duplicate transactions, or refund movements, you can use the secure form at the bottom of the page. Stating the order number, transaction date, amount, and error message in your request will facilitate the review process.